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Testimonials Date Posted: 5-01-2013 I'm glad I made my purchase from Mdwindustrialsupply.com. Robert provided me with superb customer service. He went above and beyond to get my product to me in the time frame that I needed. Thank you Rob! S Date Posted: 05-14-2013 Great support team that was able to answer all of my questions and provide helpful recommendations. NBL Date Posted: 6-19-2013 best service there is - excellent small pond fountain pump josh Smith Date Posted: 07-13-2013 I have to say the support staff for GW Industrial Supply inc. was very helpful and knowledgeable of the products in their catalog. Unfortunately one of the items I ordered did not meet my needs but the return process was simple, efficient and painless. I would definately use GW Industrial Supply Co. again pd Date Posted: 06-14-2013
Date Posted: 08-11-2013 I would like to take this opportunity to thank Rob for his outstanding customer service, support and follow-up on my order processed oil pump. Thanks Rob! And thanks Mdwindustrialsupply.com!!! TM Date Posted: 10-19-2013 Hey thanks for shipping the booster pump to me again. Great service!! FM Date Posted: 09-30-2013 Received a product that did not match the picture on the website. Expressed frustration that if I returned the item, I would not only pay shipping, but a restocking fee. Received a phone call apologizing that the picture was not accurate, and that new digital pictures would be added to the website. Also, I was given an option to receive my $ back or to pick a color that may be better, which worked perfectly. And, although I offered to still return the first item, was informed to keep it. Excellent customer service - I am impressed! DS Date Posted: 09-08-2013 I was very happy with the purchase I made from Mdwindustrialsupply.com Everything was top quality. The sales people were very helpful and the delivery was speedy. Paul Date Posted: 09-07-2013 I bought several items from mdwindustrialsupply.com and I'm always very pleased with the items ordered and with shipping. It's always on time and I'm well notified once it's on route. I highly recommend this website and all their products. I wouldn't go anywhere else for our project needs. Keep up the good work. Jorge Date Posted: 09-07-2013 I have ordered several sump pumps with no issues. Working with the Returns Department, due to me ordering the wrong part, was very quick and efficient. EC Date Posted: 08-11-2013 The turbine pump we purchased was excellent; everyone I dealt with at the company was cheerful and polite. There was a mix-up in our delivery that took several days to straighten out, though. That was a little frustrating. Kim Date Posted: 06-04-2013 Just a quick note to let you know that we have received the Barrel Pump late this afternoon. I haven’t opened it up yet, but plan to do so tomorrow, first thing in the morning. Thanks again for your help. I must say you have been great right through from start to finish and your customer service in following up is incredible. We will definitely purchase stuff from Mdwindustrialsupply.comin the future. RH. Date Posted: 07-19-2013 I am extremely impressed with your organization. Fantastic follow-up, great web links for additional info, and a telephone advisement that this minor little purchase would be delayed in delivery as well. That is showing incredible respect for the customer- I'll be back if I need what you sell again. DS
Date Posted: 5-14-2013 I accidentally ordered the wrong product. I called the 24/7 number and was amazed to find I spoke with a real person without tiresome levels of menu options. The people spoke in English without accents. Great job!! John Date Posted: 06-15-2013 Rob JH Date Posted: 06-15-2013 Robert was very helpful. After talking with 3 people about the purchase of a water pump, Stephanie was the first to offer to find prices for me and send me a quote! She was very thorough, courteous and efficient. She is a terrific asset to your company. Do you have a means to recognize her for positive customer feedback? Skip Hunt Date Posted: 06-15-2013 Hey Rob, I just wanted to write and say thank you very much for the refund of $360 on Visa. I will not hesitate to recommend Mdwindustrialsupply.com to colleagues and friends. The flat extension cord is truly a miracle...not to mention the customer service! L.S. Date Posted: 07-26-2013 Thank you for your website! We moved into a new home and never got the owner manuel on our Trash Pumps. I was trying to figure out why the red light was blinking and your website had the info I needed!! (I couldn't find it through the manufacturer's website). Anonymous Date Posted: 08-16-2013 Just wanted to say thanks for the great service you have here. I'll be sure to shop here again! HM Date Posted: 10-16-2013 One of your team called me within half an hour of the order being submitted and let me know that a set of Dayton pumps are included with each case. This saved nearly $600 dollars, and the hassle of the whole return process. GH Date Posted: 9-16-2013 I would like to compliment you on an excellent site, good e-mail confirmations and timely shipments with comprehensive receipts. I don't know if you have the best prices (they seem competitive), but the easy navigation and plethora of info on the website (tutorials, etc) is why I decided to order from you. JS Date Posted: 10-24-2013 Andy, SC Date Posted: 09-30-2013 I know nothing about what you sell, but I am sure from all the testimonials I read to get an idea what to say, that you are all wonderful people to work with, and very helpful . C.B. Date Posted: 09-16-2013 I'd just like to thank you for the personal attention I received for this order...I had placed an order several weeks ago, but it was never delivered....I spoke with Robert today.....he assured me this order would be placed today and I also received free shipping....I'm very happy with the service I received from Robert and your company.....I will definitely recommend you to my friends.....thanks again!!!! I appreciate it... S. M. Date Posted: 09-09-2013 Just a note to tell you that I appreciated the quick, efficient service you provided to me recently. Patrick P. Date Posted: 07-23-2013 I am very pleased with the service given by www.mdwindustrialsupply.com. I recommend this sight to everyone. One, because of their fast service, reliability and new products! Two, because they just strive to make your purchase excellent in every way. Thank you, Mdwindustrialsupply.com, for your excellent service. Will buy again in the future! A.P. Posted: 05-27-2013 We have never purchased product from your company, but will refer others. Your company website is very easy to use and your prices are great. S. S. Date Posted: 05-07-2013 Thank you for this email and information. JH Date Posted: 05-24-2013 Order received today, everything as expected. Mr. Robert, thanks for your help. I just wanted to let you know how much I appreciate the great service during problems with my purchase several weeks ago. David Date Posted: 09-14-2013 I was very impressed by their customer service. I had accidently ordered the wrong cables, but the CS took care of it without any hassles. Response time was excellent and their CS was very friendly and helpful. P.E.
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