Testimonials

Date Posted: 5-01-2013

I'm glad I made my purchase from  Mdwindustrialsupply.com. Robert provided me with superb customer service. He went above and beyond to get my product to me in the time frame that I needed. Thank you Rob!

S
Sonoma County, CA United States


Date Posted: 05-14-2013

Great support team that was able to answer all of my questions and provide helpful recommendations.

NBL
St Louis, MO United States


Date Posted: 6-19-2013

best service there is - excellent  small pond fountain pump

josh Smith
Mission Viejo, CA United States


Date Posted: 07-13-2013

I have to say the support staff for GW Industrial Supply inc. was very helpful and knowledgeable of the products in their catalog. Unfortunately one of the items I ordered did not meet my needs but the return process was simple, efficient and painless. I would definately use GW Industrial Supply Co. again

pd
Newark, NJ United States


Date Posted: 06-14-2013

 

Date Posted: 08-11-2013

I would like to take this opportunity to thank  Rob for his outstanding customer service, support and follow-up on my order processed oil pump. Thanks Rob! And thanks Mdwindustrialsupply.com!!!

TM
Chicago, IL United States


Date Posted: 10-19-2013

Hey thanks for shipping the booster pump to me again. Great service!!

Thank you,

FM
Langhorne, PA United States


Date Posted: 09-30-2013

Received a product that did not match the picture on the website. Expressed frustration that if I returned the item, I would not only pay shipping, but a restocking fee. Received a phone call apologizing that the picture was not accurate, and that new digital pictures would be added to the website. Also, I was given an option to receive my $ back or to pick a color that may be better, which worked perfectly. And, although I offered to still return the first item, was informed to keep it. Excellent customer service - I am impressed!

DS
Grove City, OH United States


Date Posted: 09-08-2013

I was very happy with the purchase I made from Mdwindustrialsupply.com Everything was top quality. The sales people were very helpful and the delivery was speedy.

Paul
Newark, NJ United States


Date Posted: 09-07-2013

I bought several items from  mdwindustrialsupply.com and I'm always very pleased with the items ordered and with shipping. It's always on time and I'm well notified once it's on route. I highly recommend this website and all their products. I wouldn't go anywhere else for our  project needs. Keep up the good work.

Jorge
Miami , FL United States


Date Posted: 09-07-2013

I have ordered several sump pumps with no issues. Working with the Returns Department, due to me ordering the wrong part, was very quick and efficient.

EC
austin, TX United States


Date Posted: 08-11-2013

The turbine pump we purchased was excellent; everyone I dealt with at the company was cheerful and polite. There was a mix-up in our delivery that took several days to straighten out, though. That was a little frustrating.

Kim
Moline, IL United States


Date Posted: 06-04-2013

Just a quick note to let you know that we have received the Barrel Pump late this afternoon. I haven’t opened it up yet, but plan to do so tomorrow, first thing in the morning. Thanks again for your help. I must say you have been great right through from start to finish and your customer service in following up is incredible. We will definitely purchase stuff from  Mdwindustrialsupply.comin the future.

Regards,

RH.
Medley, FL United States


Date Posted: 07-19-2013

I am extremely impressed with your organization. Fantastic follow-up, great web links for additional info, and a telephone advisement that this minor little purchase would be delayed in delivery as well. That is showing incredible respect for the customer- I'll be back if I need what you sell again.

DS
Cleveland, OH United States


 

Date Posted: 5-14-2013

I accidentally ordered the wrong product. I called the 24/7 number and was amazed to find I spoke with a real person without tiresome levels of menu options. The people spoke in English without accents. Great job!!

John
Riverside, CA United States


Date Posted: 06-15-2013

Rob
Thank you so much for the updates. Yes, we had some very bad storms. But I would like to say I’m very impressed with your company.
I will be using your company from now on when we need something. Customer satisfaction is the key for company’s staying in business.
Keep up the excellent work and the exceptional customer service.
Thank you so much for doing a great job.

Sincerely,

JH
SFW Airport, TX United States


Date Posted: 06-15-2013

Robert was very helpful. After talking with 3 people about the purchase of a water pump, Stephanie was the first to offer to find prices for me and send me a quote! She was very thorough, courteous and efficient. She is a terrific asset to your company. Do you have a means to recognize her for positive customer feedback?

Skip Hunt
Frankfort, KY United States


Date Posted: 06-15-2013

Hey Rob, I just wanted to write and say thank you very much for the refund of $360 on Visa. I will not hesitate to recommend Mdwindustrialsupply.com to colleagues and friends. The flat extension cord is truly a miracle...not to mention the customer service!

L.S.
London Canada


Date Posted: 07-26-2013

Thank you for your website! We moved into a new home and never got the owner manuel on our Trash Pumps. I was trying to figure out why the red light was blinking and your website had the info I needed!! (I couldn't find it through the manufacturer's website).
So thank you!!

Anonymous
NA United States


Date Posted: 08-16-2013

Just wanted to say thanks for the great service you have here. I'll be sure to shop here again!

HM
Newburgh, NY United States


Date Posted: 10-16-2013

One of your team called me within half an hour of the order being submitted and let me know that a set of Dayton pumps are included with each case. This saved nearly $600 dollars, and the hassle of the whole return process.
Outstanding customer service like that is noted and appreciated. It is a major factor in repeat business and in giving recommendations.

GH
Tacoma, WA United States


Date Posted: 9-16-2013

I would like to compliment you on an excellent site, good e-mail confirmations and timely shipments with comprehensive receipts. I don't know if you have the best prices (they seem competitive), but the easy navigation and plethora of info on the website (tutorials, etc) is why I decided to order from you.

JS
Sunnyvale, CA United States


Date Posted: 10-24-2013

Andy,
Just wanted to let you know I received my order this afternoon.
Thanks for your excellent customer service.

SC
Franklin, NC United States


Date Posted: 09-30-2013

I know nothing about what you sell, but I am sure from all the testimonials I read to get an idea what to say, that you are all wonderful people to work with, and very helpful .

C.B.
JASPER, GA United States


Date Posted: 09-16-2013

I'd just like to thank you for the personal attention I received for this order...I had placed an order several weeks ago, but it was never delivered....I spoke with Robert today.....he assured me this order would be placed today and I also received free shipping....I'm very happy with the service I received from Robert and your company.....I will definitely recommend you to my friends.....thanks again!!!! I appreciate it...

S. M.
San Mateo, CA United States


Date Posted: 09-09-2013

Just a note to tell you that I appreciated the quick, efficient service you provided to me recently.
My order was a small one, but you treated it as if it was the only order you had! I got the merchandise quickly and it was exactly what I ordered. So many times these days, that's not the case.
Anyway, I just wanted to thank you. It's obvious that you have good people working at your organization, who care about the customers.

Regards,

Patrick P.
Forestdale, MA United States


Date Posted: 07-23-2013

I am very pleased with the service given by www.mdwindustrialsupply.com. I recommend this sight to everyone. One, because of their fast service, reliability and new products! Two, because they just strive to make your purchase excellent in every way. Thank you, Mdwindustrialsupply.com, for your excellent service. Will buy again in the future!

A.P.
Chicago, IL United States

Posted: 05-27-2013

We have never purchased product from your company, but will refer others. Your company website is very easy to use and your prices are great.

S. S.
Pompano Beach, FL United States


Date Posted: 05-07-2013

Thank you for this email and information.
So often after placing an order, we are left in the dark as to its progress
and location. I very much appreciate this "customer care" and I will be a repeat customer!

JH
Andover, OH United States


Date Posted: 05-24-2013

Order received today, everything as expected. Mr. Robert, thanks for your help. I just wanted to let you know how much I appreciate the great service during problems with my purchase several weeks ago.

D.J.

David 
CanaryIslands spain Spain


Date Posted: 09-14-2013

I was very impressed by their customer service. I had accidently ordered the wrong cables, but the CS took care of it without any hassles. Response time was excellent and their CS was very friendly and helpful.

P.E.
Yankton, SD United States

 

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